Clear and transparent return guidelines designed to make your shopping experience with Virexa Bio simple and secure.
Return Policy
Return Window
Customers may request a return within 14 days of receiving their order. To be eligible, items must be unused, unopened, and in their original packaging.
Condition of Items
For safety and quality reasons, we only accept returns for products that have not been opened, used, or damaged after delivery.
Exchange Policy
If you received the wrong item or your order arrived damaged, please contact us as soon as possible. We will review the case and arrange a replacement or exchange where applicable.
We will help arrange the correct replacement after verification.
Please contact us with photos of the package and product for review.
How to Request a Return
Refunds
Once the returned item is received and inspected, we will notify you regarding the approval of your refund. If approved, the refund will be issued to your original payment method.
Refund Timing
Approved refunds are typically processed within 5–10 business days, depending on your payment provider.
Non-Refundable Cases
Opened, used, damaged-by-customer, or final-sale items may not qualify for return or refund.
Frequently Asked Questions
No, for safety and quality reasons we only accept unopened and unused products.
Return shipping responsibility may depend on the reason for the return. Our team will provide guidance after review.
Contact our support team with your order number and details, and we will guide you through the process.
